Deepika BothraThe Whys And Hows Of Customer Experience ROIBrands with superior customer experience bring in 5.7 times more revenue than their competitors.5 min read·Dec 24, 2020----
Deepika BothraExploring the Correlation & Differences Between Customer Support & Customer SuccessCustomer success is one of the biggest buzzwords right now. As per Business Insider, customer success specialists have seen 34% annual…3 min read·Dec 8, 2020----
Deepika BothraHow Cognitive Technology Helps You Modernize Support Strategy & DeliveryDelivering exemplary customer service is non-negotiable for businesses to remain profitable in the long run. One wrong move and all your…5 min read·Nov 19, 2020----
Deepika BothraEscalation Prediction: An Indispensable Part of Modern Customer SupportDid you know that 91 percent of unhappy customers don’t even give you a second chance? They simply switch brands without lodging a…4 min read·Nov 2, 2020----
Deepika BothraHow AI & Cognitive Technology Are Redefining Customer Escalation Management“Connect me to your manager” is one of the most petrifying phrases for support representatives. However, conflict is inevitable in…6 min read·Oct 8, 2020----
Deepika BothraHow to Improve Average Handle Time Without Compromising on CSATA research conducted by HubSpot revealed that customers are not as frustrated with slow response time (19%) and inability to self‑serve…6 min read·Sep 29, 2020----
Deepika BothraHow to Leverage Semantic Search to Step up Your Customer Support GameIn our previous blog post, we briefed you about why implementing the algorithms of web search engines in the enterprise environment won’t…4 min read·Sep 17, 2020----
Deepika BothraAn Introduction to Semantic Search and Its Relation to Search RelevanceIn the digital era, users can type or vocalize queries in a natural, free‑text way. The expectation is that irrespective of the type and…4 min read·Sep 16, 2020----
Deepika BothraDemystifying Metadata Management to Improve Enterprise Search ExperienceNowadays, the expectations of online searchers are at peak because both web and ecommerce search engines have set the bar high for…4 min read·Sep 3, 2020----
Deepika Bothra7 Ways to Future-Proof Your Knowledge Management StrategyDespite knowledge management being an indispensable part of business survival and growth, managers fail to implement it successfully…5 min read·Aug 7, 2020----
